Privacy and Security

Guidance Home Services, LLC

Last updated: October 2018

Privacy Notice

Your privacy is important to Guidance Home Services, LLC and its affiliates. Our policy is to recognize and respect our customers' expectation that their personal and financial information will be kept confidential. The following information is to help you understand how we protect the privacy of your nonpublic personal information. "Nonpublic personal information" is information about you that we obtain in connection with providing you with our services.

Information That We Collect

We collect, retain and use information about individual customers only when and to the extent we believe the information would be useful (and allowed by law) to administer our business. All information collected is voluntarily provided to us by users of the site.

Maintenance of Accurate Information

We will attempt to keep customers' profile pages up-to-date and accurate in accordance with reasonable commercial standards. We will tell our customers how and where to conveniently access their account information (except when prohibited by law) and how to notify us about errors. We will quickly respond to any request that we correct inaccurate information. We will take prompt action to make the appropriate corrections and to notify anyone with whom we may have shared inaccurate information.

Confidentiality and Security of Information

We limit employee access to personally identifiable information to those employees with a business reason for knowing the information. We regularly conduct training sessions and otherwise educate our employees so they understand the importance of confidentially and customer privacy. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We will take appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Information Sharing

Sharing with non-affiliates - Guidance Home Services, LLC respects your right to privacy, and therefore, we do not sell, share or otherwise disclose nonpublic personal information we collect or maintain about you to non-affiliated third parties for marketing purposes. Non-affiliates means a company that is not an affiliate of another Guidance company, and it also means a person who is not an employee of a Guidance company. Guidance Home Services, LLC also does not sell your information to third parties.

Sharing with respect to participating agents and brokers in the Program - We will share your information with participating agents and brokers consistent with the efficient maintenance of our Real Estate Agent Program ("the Program"). By participating in the Program, you have acknowledge and agreed to this sharing in order that the Program may be efficiently maintained and you may be properly served.

Sharing with affiliates - Affiliates are companies that are related to one another by ownership, common ownership, or control. For example, if one company owns or controls another company, they are affiliates of each other. In order to continue offering and recommending valuable information about the Program and other products and services that our affiliates provide, we may share your nonpublic personal information within our Guidance family of companies. All of these Guidance companies follow the same policies and procedures described in this policy as it relates to your information.

You have a choice of whether or not you wish your nonpublic personal information to be shared within our Guidance family of companies. This right is called "Opt Out". Opt Out means that you can make the decision that your information will not be shared with affiliates of Guidance Home Services, LLC. This choice may limit your opportunity to benefit from the many valuable products and services offered by the Guidance family of companies.

Effective Date - Policy Changes

Each time this Web Site is visited by you, the current version of the policy will apply. Accordingly, when you use the Web Site, you should check the date of this policy (which appears at the top of this policy) and review any changes since the last version. We reserve the right to change, add, modify or update this Privacy Policy at any time and without notice other than simply posting such changes, update or modification on this Web Site. Any such change, modification or update will be effective right away upon posting on the Web Site.

Questions or Comments

If you have any questions about our Privacy Policy, please do not hesitate to contact us at